We realise how important it is to our clients to provide a responsive, timely, courteous, professional and quality dental service. Whereas these were assumed traits of most organisations a couple of decades ago, many of these qualities are not natural qualities of the modern day work-force. Antwerp Dental Group strives to maintain traditional values. It does so by training managers and staff to uphold the CSE standard, and provide evidence for doing so. Antwerp Dental Group subjects itself to external assessment annually. We achieved the CSE standard in 2016, and were the very first practice group to achieve the standard. To date we are amongst the minority of practices in England who possess this standard which consists of a multitude of standards nested against 5 critical criteria (shown in above diagram).